Returns
Track RMAs through inspection and refund, and see the reason codes customers pick from.
The Returns section is where you track reverse logistics end to end — each RMA as it moves through receiving and inspection to the refund that follows, plus the reason codes customers choose from.
Returns usually start with the customer: they request one in your connected store (e.g. Shopify), and it flows in here automatically as an RMA for your 3PL to receive, inspect, and refund. You don't create RMAs in the portal; you watch them happen. Your 3PL can also record a return for an order that was never in Canopy — a blind return, most often for something that shipped before your move — which is tracked here like any other but never refunds.