RMAs
Every return authorization and where it is — received, inspected, refunded — with full per-RMA detail.
Returns → All RMAs lists every return authorization (RMA) and where it is in the process. RMAs that originated in Shopify carry a Shopify badge, and a return raised without a linked order shows as blind.
| Status | Meaning |
|---|---|
| Pending | Created; awaiting the customer's shipment. |
| In Transit | On its way back. |
| Received | Arrived at the warehouse. |
| Inspecting | Being checked over. |
| Completed | Done — items dispositioned and refund resolved. |
| Cancelled | Cancelled. |
Once an RMA is Completed, a refund chip shows the outcome: Refunded, Refund pending, or Refund failed.
Tabs across the top filter by common statuses — All, Pending, In Transit, Inspecting, Completed, Cancelled (a Received RMA rolls up under All) — and you can search by RMA number, tracking number, or customer.
Following an RMA
Open an RMA for the full picture, across Details, Attachments, and Timeline:
- Customer & reason — who's returning, and why.
- Tracking & label — the return label, when one was generated.
- Items — each returned line, its quantity, and its refund type (Refund, Store credit, Exchange, Replacement, Warranty).
- Receipt log — once received, each unit's inspection result (Undamaged, Opened, Defective, Wrong item) and disposition (Restock, Quarantine, Dispose, Return to vendor).
- Refund — for completed RMAs, the refund breakdown, including any deductions such as a restocking or return-shipping fee.
On a client account you track every RMA end to end. Returns are initiated by the customer in your store and processed — received, inspected, refunded — by your 3PL, so you won't see create or processing buttons, just the live status and the full history.