Return Codes
The reasons customers pick from when starting a return, and who pays for each return label.
Returns → Return Codes is the list of reasons a customer can pick when starting a return — and, crucially, who pays for the return label.
Each code has a label policy:
| Policy | Who pays / what happens |
|---|---|
| Return Paid By Store | You cover the label; the warehouse generates it. |
| Flat Rate Shipping | The customer pays a set fee, deducted from their refund. |
| Return Paid By Customer | The customer ships it back themselves. |
| Not Returnable | An RMA can't be created with this reason. |
Codes can map to a channel's native return reasons (e.g. a Shopify reason) for round-trip sync, and a disabled code is kept for history rather than deleted.
Configured with your 3PL
Reason codes and their label policies are set up with your 3PL — this page is your reference for what's in place and how each one behaves.